RETURNS AND EXCHANGES

EXCHANGE

EXCHANGES ARE NOT ACCEPTED. PLEASE RETURN THE ORDER AND THEN ORDER THE PRODUCT AGAIN IN THE SIZE SUITABLE FOR YOU.

RETURNS

YOU CAN RETURN AN ORDER WITHIN 14 CALENDAR DAYS AFTER THE SHIPMENT IS RECEIVED. TO REQUEST A REFUND, PLEASE SEND A MESSAGE TO THE ADDRESS: SHOP@VANDANOVAK.COM. DON’T FORGET TO ATTACH THE RETURN FORM AND RECEIPT WHICH HAVE BEEN INCLUDED IN THE PACKAGE. YOU CAN ALSO DOWNLOAD THE RETURN FORM HERE.

THE GOODS CAN BE SENT INDIVIDUALLY – BY COURIER OR POLISH POST. PLEASE KEEP YOUR TRACKING NUMBER UNTIL THE RETURN IS COMPLETED. ONCE WE RECEIVE A RETURNED PRODUCT IN AN UNUSED CONDITION, WE WILL TRANSFER MONEY FOR THE PRODUCT TO YOUR BANK ACCOUNT. YOU WILL RECEIVE EMAIL CONFIRMATION REGARDING THE REFUND.

YOU CAN ALSO RETURN ITEMS PERSONALLY IN OUR STATIONARY STORE AT THE ADDRESS: VANDA NOVAK, UL. MOKOTOWSKA 51/53, 00-542 WARSAW.

PLEASE REMEMBER THAT THE RETURNED PRODUCT MUST BE IN UNUSED CONDITION. PLEASE SEND ALL DOCUMENTS PROVIDED IN THE PACKAGE.